Privacy Policy

Who We Are

Layer Route operates as an online workshop platform, helping people across Canada build practical skills in budget surplus management. Our site is layerroute.com, and we're based at 1640 California Ave, Brockville, ON K6V 5V5.

This document explains what information we collect when you use our platform, why we need it, and how we handle it. We only gather what's necessary to deliver workshops and improve your learning experience.

Information We Collect

Account Information

When you register for workshops, we collect your name, email address, and phone number. This lets us send you course materials, workshop updates, and important platform notifications.

Usage Data

We track how you interact with our platform—which exercises you complete, how long you spend on different modules, and where you might be getting stuck. This helps us spot confusing sections and improve workshop structure.

Technical Information

Like most websites, we automatically collect IP addresses, browser types, device information, and access times. We use this to keep the platform running smoothly and diagnose technical issues.

Communication Records

When you contact us through email or Signal, we keep those conversations to provide support and track any issues you've reported. If you ask us to delete this history, we will.

How We Use Your Information

• Deliver workshop content and track your progress through assignments
• Send administrative emails about course schedules, platform updates, or technical issues
• Respond to support questions and troubleshoot problems you encounter
• Analyze learning patterns to identify which modules work well and which need revision
• Protect against unauthorized access, fraud, or misuse of the platform
• Comply with legal requirements and respond to lawful requests from authorities

We don't sell your information to third parties. We don't use it for unrelated marketing. We keep it focused on running workshops and improving the learning experience.

Data Sharing and Third Parties

We share your information only in specific situations:

All third-party services we use are required to protect your data and can only use it for the specific purposes we've outlined. We review their security practices before working with them.

Cookies and Tracking

We use cookies to remember your login status and track which parts of workshops you've completed. This prevents you from having to log in constantly and lets you pick up where you left off.

Our analytics cookies help us understand which workshop sections get the most attention and where people tend to drop off. You can disable cookies in your browser, but this might affect platform functionality like staying logged in or saving your progress.

Data Security

We protect your information using industry-standard encryption for data transmission and storage. Our servers are secured with firewalls and regular security updates. Access to user data is restricted to team members who need it for platform operations.

No system is completely secure, but we monitor for suspicious activity and have incident response procedures in place. If we detect a data breach affecting your information, we'll notify you within 72 hours.

Your Rights and Choices

You have control over your personal information:

• Access: Request a copy of all data we have about you
• Correction: Update inaccurate or outdated information in your account
• Deletion: Ask us to remove your account and associated data
• Portability: Download your workshop progress and submissions
• Objection: Opt out of certain data processing activities

To exercise these rights, contact us using the information below. We'll respond within 30 days. Note that some information may need to be retained for legal or operational purposes even after you request deletion.

Data Retention

We keep your account information and workshop progress for as long as your account is active. If you complete a workshop and don't enroll in new ones, we'll retain your data for two years in case you return.

After that period, we delete personal identifiers but may keep anonymized usage statistics for research purposes. You can request earlier deletion by closing your account.

Changes to This Policy

We update this privacy policy when we add new features or change how we handle data. When significant changes occur, we'll email active users and post a notice on the platform.

The "Last updated" date at the top shows when we made the most recent changes. Continued use of the platform after updates means you accept the revised policy.